The second-hand marketplace Shoppers Express Frustration About Sizing Modifications
Shoppers are voicing their frustration due to a modification that led to listings displaying inaccurate size information.
This online marketplace has revised its measurement guidelines for female and kids' apparel without notifying all users about the change.
Digital Channels Response
Countless users and merchants have taken to social media saying Vinted listings now show a modified sizing category compared to what was initially listed as a result of the reclassification.
The company said the new system was more in line with similar services.
It has advised users to review their products and manually change the size where appropriate, resulting in member annoyance.
Measurement Approach Changes
Before the change, the sizing featured numerical and alphabetical indicators, for instance S/8 or M/10.
The new system has a letter and a range like S/UK 8-10.
For certain items, the size labels have been reassigned - for example a size L used to be a 12 but currently displays as UK 16-18.
Member Experiences
Frankie Bridger, who makes TikTok content about plus-size fashion, stated the update "complicates both purchasing and selling".
"Few clothing companies classify XL as 20-22," which is what Vinted now does.
Stephanie Gallen, from Glasgow, said garments she listed with size 14 tags were displaying on the service as measurements 20-22.
"If buyers measuring 20-22 acquire them they're going to be very disappointed," she stated.
Required Changes
Another shopper, based in Derby, said she had been left angered because the modification necessitated personal updates the measurements for "each individual item".
"For me this is particularly frustrating, as I'm chronically ill and platform income has been essential following partial earnings loss," she explained.
Platform Context
The platform boasts over 100 million members, comprising 18 million UK members.
It has proved a popular alternative versus similar marketplaces including eBay and Depop.
This is not the initial instance when a surprising modification to the app has proved unpopular: earlier, the service retracted a modification to its shipping options after backlash from users.
